1. Return Eligibility

To be eligible for a return, all equipment, air conditioners, or any parts must meet the following criteria:

Original Packaging: Items must be returned in their original, unopened packaging, including all manuals, accessories, and any other components.

Condition: Products must be unused, uninstalled, and free from any damages, scratches, or defects.

Proof of Purchase: A valid receipt or proof of purchase from generalacdubai.com is required.

2. Return Period

Returns must be initiated within 14 business days from the date of delivery or installation.

3. Non-Returnable Items

The following items are not eligible for return:

Custom or Special Orders: Items made to specific customer specifications.

Installed or Used Items: Any product that has been installed, used, or altered.

Electrical Components: Due to safety concerns, electrical parts and components are non-returnable.

4. Return Process

To initiate a return:

Contact Us: Reach out to our customer service team at info@generalacdubai.com or 054 442 6011 to obtain a Return Merchandise Authorization (RMA) number.

Packaging: Ensure the item is securely packaged in its original packaging to prevent damage during transit.

Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original method of payment within 25 business days.

6. Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange a defective item for the same model, please contact us promptly.

7. Warranty Assistance

While we are not the manufacturers of the products we sell, we will assist customers in claiming warranties provided by the manufacturers. Please note that warranty terms and conditions are determined by the manufacturers, and we are not responsible for their fulfillment.

8. Contact Information

For return inquiries or assistance, please contact us at:

Email: info@generalacdubai.com

Phone: 054 442 6011

Address: Al Asmawi Building, Ras Al Khor, Dubai, UAE